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Fix payment issues on your business relationship

If you try to purchase something on Google Play merely your payment is declined or won't procedure, try the steps below.

If you lot've bought something then have a problem with or question about it, run across issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment information.

1. Sign in to Google Pay.
2. At the summit, select Alerts .
3. If y'all have a red alarm, enter your payment information and wait for the team to respond.

   

4. Cheque your email for the review results.

Attempt to pay with a dissimilar payment method

1. On your estimator, get back to the item you want to buy on https://play.google.com.
2. Click on the price.
3. Next to the payment method, click the Down arrow .
4. Cull a different payment method or add a new one.
5. Follow the onscreen instructions to consummate your purchase.

Prepare credit and debit bill of fare errors

There may be a problem with your credit or debit card if you lot see one of the following error messages:

• "Unable to procedure payment: low card balance"
• "Unable to complete transaction. Please use another course of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired card"
• "Correct this card info or effort another card"

To fix these errors, attempt the following steps:

Make sure your menu information is upwardly to date in Google Pay

Expired credit cards or onetime billing addresses are a common reason for payments non to work properly. To update this information utilise Google Pay:

Remove or update expired cards

1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
2. Find the payment method you are trying to apply for the purchase.
3. Check the expiration date of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your aught code is up to date

If your credit menu is registered to a different address that can cause the payment to exist declined. Bank check the zip code matches your current accost.

1. On your figurer, sign in to https://pay.google.com with your Google Account.
2. ClickPayment methods.
3. Observe the payment method you are trying to employ for the purchase.
4. ClickEdit.
5. Check that the zip code listed matches the zip code of the billing accost of your carte du jour.
6. If needed, update the zip lawmaking.

Then, try your purchase again.

Submit any extra information that is requested

If the mistake message is followed past instructions for submitting additional information to Google, delight submit it. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Check your business relationship to make sure y'all have enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which crusade the transaction to be declined. Contact the establishment that issued your carte du jour to ask about the transaction and run into if they know the reason for the decline.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Balance, Souvenir Cards, and more than)

If you run across "Your payment was declined due to an event with your business relationship"

If you lot see this message, it might be considering:

• We saw a suspicious transaction on your payments profile.
• We need a little more information to protect your account against fraud.
• We need a little more information to comply with EU law (Customers from European Spousal relationship member states simply).

To assist fix these issues:

1. On your reckoner, sign in to https://pay.google.com with your Google Account.
2. Take action on any errors or requests in the payments centre.
   • You might need to verify your identity earlier you tin buy anything through your Google Account.
3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by directly carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through directly carrier billing, endeavor the post-obit:

• Make sure you're connected to your carrier network, straight or by wi-fi.
• Brand sure you've added direct carrier billing as a payment method.
• Make sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a unlike payment method

If you're having a trouble with a different payment method, become to Google Pay to prepare the event.

1. On your computer, sign in to https://pay.google.com with your Google Account.
2. Look for any notifications or requests for data & provide anything that's asked for.
3. Check that your address is up to date.
4. Check that the payment methods listed are the ones you want to use.

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier you can use it again:

1. Get to pay.google.com and sign in to your account.
   1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
2. Click Payment methods.
3. Next to the card that says "Verification needed," click VerifyCharge carte.
4. Within ii days, you'll detect a temporary accuse on your carte statement forth with an 8-digit lawmaking.
5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

1. Confirm which card you desire to verify.
2. Cheque how long ago you tried to verify your bill of fare.
   • If less than two days: Expect up to ii days.
   • If more than 2 days: Check your card statement. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this menu for this purchase. Try to brand the purchase again with a unlike carte du jour.

If the carte du jour y'all want to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Check if the correct SIM card is in slot one and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DDesktop

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